While all consumers with internet access can access their Social Security earnings statements electronically, only those age 60 and over who are not receiving benefits and don’t have an online account will automatically receive it on paper. It’s not just companies that are relying on digital documents as the default delivery method. Now that many consumers bank online, some financial firms are offering enticements to customers who shift to electronic bills and notices, while others are switching customers to e-bills (electronic bills) unless the consumer insists on paper statements.ĪT&T alerted customers in the fall that they were automatically converting them to paperless bills unless customers contacted the company saying they wanted to continue receiving paper. Depending on the account category, 45-74 percent of respondents said that they choose paper over electronic notifications for insurance, utilities, medical, mortgages, credit cards and property taxes.įinancial firms see cost savings from digital communications because they may save on printing, mailing, document processing, storage, labor costs and improved employee productivity. In a recent online survey conducted by Consumer Action, the vast majority of respondents noted that they prefer to receive all types of bills by mail-even when they opt to pay the bill online. Not everyone is ready (or wants) to transition to electronic deliveryĬompanies and government agencies are eager to steer people into receiving regular bills and financial statements electronically rather than through old-style paper notices, or “snail mail.” Think about the last time you opened a paper map or searched for a phone number in a paper phone book transitioning to electronic communications can be useful, but many of us still prefer to receive important financial documents on paper. Groups push back on paperless in support of consumer choice.Account statement rights and requirements. Consumer Action survey: Given the choice, consumers prefer a paper trail.
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